Riders are able to reserve a bike in advance using our online bike booking system. You must have a current series in order to book in advance or be prepared to make a purchase when making a reservation. If you are registered for a class, please note that you must show up to claim your bike prior to the scheduled class time. Once the class begins, we will begin to release bikes to standby students. If you are registered and are running late, we will hold your bike up to 5 mins after the class start time if you call the studio to inform us of your tardiness. If you have signed up for a class online, make sure to check for an email confirmation. If you do not receive an email confirmation, please call the studio to make sure you were added to the class. If you are a NEW RIDER to the studio, you MUST show up 15 mins before your scheduled class. You will need to fill out a waiver and the trainer will need to set you up on your bike prior to the class start time.
We do not permit new riders to enter class late under any circumstances.
You may cancel a reservation up to 12 hours prior to the start of class. If you cancel after that window of time, you forfeit a class from your series, regardless of whether you transfer into another class or not. If you have the New Rider package or any Unlimited package, you will be charged a $26 fee in the Los Angeles area or a $20 fee in the Atlanta area. If you do not show for your reserved class, you will be charged a $26 no show fee in the Los Angeles area, or $20 in the Atlanta area. Having another client show up “in your place” will not prevent a late cancel or no show fee from being charged on your behalf. If another client shows up and takes your reserved bike, they will be treated as a “walk in” client and your no-show or late cancel status will still apply. It is best to notify our front desk if you are unable to make it to your reserved class.
No riders under the age of 16 are permitted to ride at Sweat Cycle. Riders under the age of 18 must have our Waiver and Release of Liability Form signed by a Parent/Guardian prior to riding. No minors or children are to be left in the reception area or indoor cycling room without adult supervision (this does not include the Sweat Cycle staff).
Please check in at the desk every time you come to ride. Please do not assume we see you when you walk in. If you are new to indoor cycling and arrive late, you will not be allowed into class. We encourage new riders to arrive 15 minutes early so that the trainer can perform proper bike set up prior to the start of class. No cell phones, ipods, ipads or mp3 players in class. Please silence your phones and put them away. Dedicate that hour to you. Leave everything but your mind and your body at the door. No talking during class. Please follow the instructions of the trainer during class. If you like to do your own thing, we encourage you to ride in the back row.
ALL SALES ARE FINAL
No returns or refunds on any purchase of a class package.
After a class if full with online reservations, a waitlist opens up for 5 riders. Waitlisted riders will automatically be added to class by the order in which they signed up when/if reservations are canceled. Waitlisted riders will be notified via email up to 2 hours before the class start time if they are added. Waitlisted riders are responsible for attending or canceling from class once they are added. (All regular cancelation/ no show policies apply) Waitlist will be locked 2 hours before the class start time. After 2 hours, Standby will be implemented for any available bikes that open up due to late cancelations or no shows. Standby will be offered to students on a first arrive/ first serve basis. Riders must be present and waiting in the lobby to be placed on Standby. Standby riders may not claim a bike until the front desk releases an available spot to them. If a reserved bike is not claimed by the start of class, the front desk may release those bikes to standby riders. (Please wait to be permitted) Please note: Students with reservations that are running late MUST CALL the studio to be given a 5 minute grace period.
NO RIDERS WILL BE PERMITTED TO RIDE LATER THAN 5 MINUTES AFTER THE CLASS START TIME.